Refund policy

Return & Refund Policy

Last Updated: April 2026

At Velix, we are committed to providing premium-quality timepieces and a smooth shopping experience. Please read our policy carefully before placing an order.

Returns

We offer a 7-day return period from the date your order is delivered.

To be eligible for a return:

  • The watch must be unused and unworn.

  • All protective films, tags, and packaging must remain intact.

  • The product must be returned in its original condition with all included accessories.

  • Proof of purchase is required.

Items returned with signs of wear, scratches, damage, missing accessories, or altered components may be rejected.

Exchanges

If you wish to exchange your watch for another model, you may request an exchange within 7 days of delivery.

The exchanged item must meet all return eligibility requirements.

If the new product has a different price, the price difference will be collected or refunded accordingly.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

We will review your request and arrange a replacement or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are processed to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

Returns or refunds are not accepted for:

  • Watches showing signs of wear or use.

  • Products damaged after delivery.

  • Items returned without original packaging or accessories.

  • Clearance or final sale items.

  • Gift cards.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it must follow the standard return process.

Shipping Costs

If the return is due to:

  • A defective or incorrect item, Velix will cover the return shipping costs.

  • A change of mind, the customer is responsible for return shipping fees.

Inspection Process

Every Velix timepiece undergoes inspection before shipment. Products are photographed & quality-checked to ensure they leave our facility in excellent condition.

Contact Us

For any return, exchange, or refund requests, please contact our customer support team before sending any item back.

We appreciate your trust in Velix and are committed to delivering a premium shopping experience from purchase to after-sales support.