Shipping policy

Shipping Policy

Last Updated: April 2026

At Velix, we are committed to delivering your order safely, securely, and as quickly as possible.

Processing Time

All orders are processed within 1 business day after order confirmation.

Orders placed on weekends or public holidays will be processed on the same business day.

During promotional periods or high-demand seasons, processing times may be slightly extended.

Delivery Areas

We currently deliver across:

  • United Arab Emirates (All Emirates)

International shipping may become available in the future.

Estimated Delivery Times

United Arab Emirates

  • Dubai: 1–2 Business Days

  • Abu Dhabi: 1–2 Business Days

  • Sharjah: 1–2 Business Days

  • Ajman: 1–2 Business Days

  • Ras Al Khaimah: 1–2 Business Days

  • Fujairah: 1–2 Business Days

  • Umm Al Quwain: 1–2 Business Days

Delivery times are estimates and may vary depending on location, courier operations, weather conditions, or public holidays.

Shipping Fees

Shipping costs, if applicable, are calculated during checkout before payment.

We may occasionally offer free shipping promotions.

Cash on Delivery (COD)

Cash on Delivery is available within the United Arab Emirates for eligible orders.

Customers are requested to have the exact payment amount ready whenever possible.

Repeated refusal of Cash on Delivery orders may result in restrictions on future purchases.

Order Tracking

Once your order has been dispatched, you may receive shipping updates or tracking information where available.

Our customer support team is also available to assist with delivery updates.

Failed Deliveries

If a delivery attempt is unsuccessful due to:

  • Incorrect address

  • Customer unavailable

  • Incorrect contact information

  • Refusal to accept the shipment

our courier may attempt another delivery or return the package to us.

Additional shipping charges may apply for redelivery.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Velix is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delivery Inspection

We recommend inspecting your package upon delivery.

If your package appears damaged or tampered with, please notify the courier where possible and contact our support team within 48 hours.

Delays

While we work hard to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Customs procedures

  • Courier disruptions

  • High order volumes

  • Force majeure events

Velix is not liable for delays caused by third-party shipping providers.

Lost Shipments

If your shipment is significantly delayed or appears lost, please contact our customer support team.

We will work with the courier to investigate and resolve the issue as quickly as possible.

Thank you for choosing Velix. We appreciate your trust and are committed to delivering your order with care and professionalism.