Terms of service

Last Updated: April 2026

Welcome to Velix. By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please refrain from using our website.

1. General

Velix provides customers with access to premium timepieces and related products through our online store.

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

We strive to present our products as accurately as possible.

However:

  • Product colors may vary depending on your screen.

  • Minor variations in appearance may occur.

  • Product availability is subject to change without notice.

Velix reserves the right to discontinue or modify any product at any time.

3. Pricing

All prices displayed on our website are in AED (United Arab Emirates Dirham) unless otherwise stated.

We reserve the right to:

  • Update prices without prior notice.

  • Correct pricing errors.

  • Cancel orders affected by pricing inaccuracies.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate.

  • Payment information is valid.

  • You are authorized to use the selected payment method.

Velix reserves the right to refuse, cancel, or limit any order for reasons including suspected fraud, pricing errors, or product availability.

5. Payment

We accept the payment methods displayed during checkout.

Orders will only be processed after payment has been successfully authorized or confirmed for Cash on Delivery orders.

6. Shipping

Estimated delivery times are provided for convenience and are not guaranteed.

Velix is not responsible for delays caused by:

  • Courier services

  • Customs procedures

  • Weather conditions

  • Public holidays

  • Events beyond our reasonable control

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

8. Intellectual Property

All content on the Velix website, including:

  • Logos

  • Graphics

  • Images

  • Product descriptions

  • Text

  • Website design

is the property of Velix or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Interfere with website functionality.

  • Upload malicious software or harmful code.

  • Use automated tools to scrape or copy website content.

10. Limitation of Liability

To the maximum extent permitted by law, Velix shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Warranty Disclaimer

Except where required by law, all products and services are provided "as available" and "as is."

Velix makes no guarantees regarding uninterrupted website availability or error-free operation.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

By using the Velix website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.